MindShift

Delete your data

Last updated: 20 September 2026 · App: com.sagearbor.mindshift.app (also covers the Wear OS companion, com.sagearbor.gauge.wear)

In one line. Delete your whole MindShift account, and everything under it, yourself — from inside the app, in about four taps. It happens immediately. No email, no waiting period, nobody reading your request.

Delete your entire account, in the app

Tap your profile picture (top right) and choose Settings.
Scroll to the bottom, to the Account section.
Tap Delete my account. It opens in place and shows you exactly what will be deleted.
Type DELETE in the box, then tap Delete my account permanently.

You are signed out at the end, because there is no longer an account to be signed in to. There is no undo, no grace period and no backup copy we can restore from.

The same control is in the web version at arborfam-hub.web.app — same place, same steps — so you can do it from a browser without installing anything.

What gets deleted

Your sign-in account itself.
Every stored recording and session: audio, video, transcripts, analysis, titles and speaker labels.
Your voiceprint and every enrolled person's voice signature, plus every individual voice sample.
Every share you granted, and every session anyone shared with you.
Your therapist link, in both directions — as a patient, and as a therapist for anyone linked to you.
Private notes you wrote on sessions, and the notes anyone wrote about your sessions (see below).
Unfinished uploads and queued analysis jobs.
Watch pairings, watch live sessions — including their streamed audio and your heart-rate readings — captures (a "Save last 2 min" or a Journal snapshot), and group memberships.
Diagnostic reports you sent from the app.
Saved relationships, participants and text-tool sessions.

If any part of it cannot be completed, nothing is half-deleted: your account is left exactly as it was, the app tells you so, and you can try again. The one exception is the diagnostic reports — if only those fail to delete, the account and everything in it still go, because a crash report you chose to send us should never be the reason you cannot close your account.

Sessions you shared with a therapist

Sharing grants a view; it never hands over ownership. A session you recorded is yours, so deleting your account deletes the session itself and every grant that let anyone see it — the therapist's access ends because the thing they had access to is gone.

The private notes that therapist wrote about that session are deleted too. A note is an annotation on your conversation, and leaving one behind would leave a record of what you said sitting under someone else's account. Notes they wrote about anyone else's sessions, and everything else in their account, are untouched — deleting your account never deletes any part of theirs.

What does not get deleted, and why

Videos in your own camera roll. Videos recorded in the app are also saved to your phone's photo library. That copy is yours, on your device — delete it from your gallery.
A copy on someone else's phone. If you exported a session or someone screenshotted it, we cannot reach that. This includes a therapist you shared a session with: they can download it as a text file or PDF — transcript and all — for a patient file, and a copy they already downloaded stays theirs after your account is gone.
Operational logs (timestamps, status codes, request ids and account identifiers — never transcripts, audio or analysis) may persist in server logs for a short period before rotating out.
Telemetry sent by a paired watch, which identifies the device and carries no account id at all — there is nothing in it to attribute to you.

Delete individual things instead

If you want to keep your account and remove only part of it:

A recording or session — open Recordings, pick the session, tap Delete. This removes its stored audio, its video, its transcript and its analysis, and revokes every share on it.
Your voiceprint — Settings → Voice → Forget my voice. Your voice signature is erased permanently. There is no tombstone and no backup copy.
One enrolled person — Settings → People, pick the person, delete. Removes that person's voice signature.
One voice sample — Settings → Voice, in the samples list. Deleting the last sample deletes the whole voiceprint.
Access you granted someone — open the session, open its share list, remove the person. Their access ends immediately.
A therapist link — on the therapist card, tap Unlink. Note that unlinking stops future sharing; it does not retroactively un-share sessions already granted. Remove those from each session's share list.

If you can no longer sign in

The in-app path needs you to be signed in — that is how we know the request is really yours, and it is why we can act on it instantly. If you have lost access to the account, email us and we will do it by hand:

Email a deletion request

Write to sagearbor@gmail.com with the subject "MindShift account deletion" and the email address on the account, from that address if you still can. We complete it within 30 days, usually much sooner, and reply to confirm. If you do not hear back within 30 days, email again — it means the first one did not arrive.